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Frequently Asked Questions


What is desktop messaging?

Desktop messaging means users can send and receive sms, voice and faxes directly within their email account. This significantly increases productivity by enabling them to sms/fax to email or email to fax/sms/voice within an application that is familiar.

Why cloud services?

Electronic desktop faxing eliminates traditional machines and a managed service gives IT more bandwidth.

Will it save money?

Cloud technology reduces on-going investment in hardware and transaction based pricing convert’s capital expenses into operating expenses.

How do I connect?

Wirefast uses a number of API’s – see our "how to connect" page on our website for more information. All industry standard protocols are accessible. In addition our in-house Development Team can create bespoke service to work with your own back office infrastructure.

How secure is my data?

Your data is completely safe. Wirefast is ISO27001 certified. Wirefast does not share or pass on any of your data. Using the ISO standard Wirefast manages the security of assets such as financial information, intellectual property, employee details and information entrusted to it by third parties. We provide a secure 128bit encrypted service – equivalent to online banking security – combine this with established security policies and procedures all ensure data confidentiality.

What is an SMS gateway?

An SMS gateway is the means through which a computer can send or receive SMS messages. Often allowing for the conversion and sending of other forms of media or message (such as email).

How can I send and receive SMS messages from my desktop email client?

With Wirefast it’s as simple as typing in your message into your email and addressing it to ten.tsaferiw.sms@rebmunelibom. To receive messages we can configure your account to receive the replies back to your email inbox.

How much does it cost to send a message?

The cost depends on how many messages you want to send and to where. Please speak to our sales team who will be only too happy to discuss this with you moc.tsaferiw@selas‎.

Can I send messages outside the United Kingdom?

Yes, Wirefast has a global reach. We have partnership with an array of companies who help make global reach not only possible but safe, simple and secure.

How can I check if messages have been sent?

Delivery receipts can come directly into your email address or application. Alternatively the reports section of our online portal shows if a message has been delivered, cancelled or if it’s pending.

How many fragments will my SMS use?

You can use our SMS length calculator.