Wirefast Enterprise Salesforce’s integrated SMS and MMS solutions have been selected by the UK’s National Health Service (NHS) to help with its new customer service initiatives.
By selecting the Wirefast solution the NHS now has a full two-way end-to-end SMS and MMS service embedded into the Salesforce customer services system.
With the Wirefast solution can send and receive SMS and MMS as well as getting a full audit and delivery notification trail, keeping all disparate sources of information together.
Wirefast is a global provider of best-in-class messaging solutions that improve, automate and enhance communication-based business processes with the features and reliability that mission-critical messaging demands: real-time delivery, back-office integration and a full audit trail. With the industry’s widest global reach, we deliver solutions in the format customers prefer, including fax, SMS, voice and telex.
Messages are delivered either to email or to other back-office applications and can be used at both individual and application levels. Our inbound SMS messaging services supports the reception of messages from mobile subscriber’s handsets to applications including email. With a global reach, the service has over 800 network connections available worldwide. Users have up to 5000 keywords associated with one long number.
Our service combines the convenience of email with the added benefits of improved reliability, a full audit trail and the flexibility to deliver in the recipient’s preferred format. It means that our customers have the confidence that vital information will reach clients when they need it to and in the way they want it – without the cost of customer care resources or paper based processes.
For more information on Wirefast Enterprise solutions please contact moc.tsaferiw@selaS