SMS Facts and Statistics

Enterprise SMS is now one of the most ubiquitous and successful global forms of communication. Creating a solid basis for client interaction requires use of SMS, a fact that is borne out by the statistics.

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— The average person looks at their phone 150 times per day.

— SMS produces six to eight times greater engagement than email.

— Only 20% of all emails are read. Only 12% of Facebook posts are read.

— Only 29% of tweets are read. A whopping 98% of SMS messages are read.

— 70% of people in the United States have stated that they would like to receive offers from brands on their mobile devices.

— 68% of people in the United Kingdom have stated that they would like to receive offers from brands on their mobile devices.

— The average response time for an email (business to community) is two days.

— The average response time for a text message is only 90 seconds.

— Email only experiences a 4.2% click-through rate.

— SMS experiences a whopping 19% click-through rate.

— SMS coupons are ten times more likely to be redeemed.

Wirefast Enterprise SMS Gateway makes it simple to extend your messaging capabilities with two- way SMS. Two-way SMS is more than a communication tool – it can also be a powerful way of improving customer interaction and loyalty. With Wirefast’s unrivalled global reach, you can use SMS to its full potential to provide innovative services – including two-way SMS – to customers, wherever they are.

Be assured that content will be delivered when and how it is required. Wirefast’s service minimises the need for customer care resources and eliminates the expense and inconvenience of paper based processes. It is currently available in over 100 countries.

To find out more about Wirefast Enterprise SMS please contact sales@wirefast.com