Salesforce

Wirefast is always striving to extend the functionality and usability of its world-class messaging platform and our most recent innovation is full integration with Salesforce.com.

For over 20 years, many of the world's largest corporate, financial institutions, media corporations and government agencies have relied on the Wirefast messaging gateway to deliver mission critical communications and secure messaging. With the Wirefast Messaging application now integrated with your Salesforce.com environment you can give yourself and your business instant access to the communications that suit you from within the world’s leading Cloud CRM solution.

We all know that after email, SMS is now one of the most ubiquitous and successful forms of communication. The Salesforce App Exchange has had marketing automation and mass email packages for a while, and there are now a few partners who provide SMS solutions and some handle inbound text messages

The Wirefast Messaging platform gives you access to SMS, e-Fax, email, text-to-voice, telex and even INMARSAT-C messages. The functionality includes ad hoc message creation, template management and mass-message delivery, and all the in and out bound messages are linked directly to the appropriate Lead, Account, Opportunity or User records in Salesforce.

With Wirefast’s unrivalled global reach, you can use SMS to its full potential in providing innovative services – including 2-way SMS – to customers, wherever they are.

Rapid access to benefits

The application is easy to install and set up in Salesforce.com and you will be able to take advantage of the service and access the benefits across your entire organization rapidly;

• You will have peace of mind - our message notification function means you know when a message has arrived, with real time delivery and delivery receipts returned directly from the recipient.
• You will have an integrated and unified communication solution that’s as fast and convenient as email, with all messages stored in your Salesforce.com environment.
• Secure communications - Wirefast provides a secure, carrier grade enterprise messaging gateway designed for easy integration to your existing applications, delivering a global, high availability network
• Monitoring and archiving - Messages sent through the Wirefast gateway are delivered with 24x7 message monitoring, delivery notification & seven year secure archive.

Enterprise SMS is now one of the most ubiquitous and successful forms of communication. With Wirefast’s unrivalled global reach, you can use SMS to its full potential in providing innovative services – including 2-way SMS – to customers, wherever they are.

Wirefast provides a secure, carrier grade Enterprise SMS gateway designed for easy integration to your existing applications, delivering a global, high availability network for the delivery of banking, financial and other services to mobile phones.

Benefits of Enterprise SMS

• Reach more people, reach more businesses: unrivalled global reach extends to over 700 mobile operators in over 200 countries.
• Achieve the best possible performance – traffic is routed over a highly robust distribution network giving choice and reliability with 99% delivered.
• Provides a full SMS audit trail and SMS tracking to satisfy regulatory and compliance requirements
• Be assured that content will be delivered when and how it is required
• Reduce the cost of delivering critical communications – Wirefast’s service minimises the need for customer care resources and eliminates the expense and inconvenience of paper based processes.
• Reductions in excess of 97% per customer update using mobile banking over call centre updates
• Not limited to 160 characters, expands the bounds of SMS in the workplace
• Significant increases in customer satisfaction and enhances the customer journey
• Significant reduction in losses due to credit and debit card fraud through SMS alerts for suspicious activity.

Capitalise on the benefits of 2-way SMS

2 Way Enterprise SMS

Wirefast Enterprise SMS Gateway makes it simple to extend your messaging capabilities with two-way SMS. 2-way SMS is more than a communication tool – it can also be a powerful way of improving customer interaction and loyalty.

Benefits

Use 2-way SMS the way you want:

• Send SMS messages out from your Salesforce account – inbound SMS comes directly back to your Salesforce account and linked to your contacts.
• Publish your VMN (Virtual Mobile Number), and people respond via
• Currently available in over 100 countries
• We can manage your responses automatically to suit you, based on keyword identification
• Bypass the complexities of short-code messaging in other countries

Wirefast's services allow you to fax documents straight from your Salesforce account to one or many recipients. The power of cloud-based faxing is a highly effective way to minimise dependence on paper-based processes, let you get more out of your investment in Salesforce, and reduce your carbon footprint. They also mean that you can reduce capital costs by continuing to support legacy technology when it’s the most appropriate way to communicate.

Wirefast's Enterprise Fax service is an outsourced electronic fax service used by many of the world's largest corporate, financial institutions and government agencies. The service also includes 24x7 message monitoring, delivery notification and seven year secure archiving to help you meet compliance and regulatory requirements – or simply to provide a verifiable record of your activities. What’s more, archiving and retrieval is simpler, faster and more powerful than it could ever be with a traditional approach to processes.

By acquiring a virtual inbound fax number you can even receive a fax directly into your Salesforce account and associate it with a contact.

There’s also built-in peace of mind, because the Wirefast platform does everything to ensure that every outbound and inbound fax is delivered safely. In the occasional case where a message cannot be delivered, it commences a message assessment to ensure that all possible routes for delivery are tried and exhausted before a non-delivery notification is sent back.

Cut the cost of fax

Wirefast’s unique per-second billing model offers potential cost savings to you of up to a third of the price compared to typical per page faxing pricing. Unlike many other providers, our highly competitive rates include per second billing for outbound fax, so you are charged the exact time to deliver your message and not a per minute rate.

Wirefast Enterprise Fax messaging is ideal for a wide range of applications, including:

• Purchase order delivery
• e-Invoicing
• Contracts
• Price update broadcasts and delivery notifications
• With no dedicated software to install, the service can be set up within 24 hours, giving you a remarkably fast return on your investment.

Benefits

• A more efficient way to send and receive documents
• Take advantage of a secure fax system – as they are delivered straight to the recipient's inbox, not a public fax machine
• Peace of mind, have confirmation of delivery sent directly to you by email.
• Greater efficiency for document storage, retrieval and archiving
• A lower carbon footprint, helping you to achieve your CSR and CRC commitments
• Rapid ROI : No license fees or maintenance costs.
• Significant cost savings through decommissioning on site fax infrastructure.

The Wirefast Enterprise Text to Speech Gateway lets your business send voice messages directly from your Salesforce account to one or many of your contacts, in an instant. It uses innovative cloud-based Text to Voice conversion from any application, website or back office system.

Fast and with best in class infrastructure, Wirefast Enterprise Text to Voice guarantees your application’s connectivity by running from multiple data centres with N+1 redundancy. And because it’s a Software as a Service (SaaS) cloud based application, there’s no need to invest in additional hardware, software or licence fees.

Features of Text to Speech

• Send messages – alerts, customer service requests, updates, appointment reminders and more – to any landline or any mobile, singly or as a group
• Perfect for global activities – Wirefast's "Text to Speech" supports 35 different languages, with a choice of voice accents per language
• Personalise messages with bespoke opening and closing messages attached to each transmission
• Be certain messages have not just been received but have been read, with message acknowledgment
• Cost-effective – you pay only for what you use