Case Studies

Case Studies	Displaying page 1 of 1

Met Office

Using Wirefast's Fax, SMS and Text to Speech services the Met Office are able to send weather forecasts which help clients make informed decisions about day-to-day activities.

Sorin

Wirefast, working with and integrating into Orange Business Services infrastructure, created a delivery mechanism based on Sorin's implanted CRM devices.

McDonalds

McDonalds fields a huge amount of inbound employment & external recruitment enquires. Our challenge was to produce a cost effective and streamlined process that would fit into existing HR infrastructure and working ethos.

BP

Due to communication issues between garage staff and BP petrol distribution hubs, the replenishment of petrol stocks was taking up to an hour to complete. During this time forecourts were closed to business.

Morgan Stanley

By linking website interfaces with our Enterprise SMS solution Morgan Stanley are able to send, via Wirefast, unique pass-codes directly to the users’ mobile handsets. This enables secure logging into online accounts. The entire process takes an average of 3 seconds to complete.

NHS

Communication within such a large organisation is both difficult and challenging, and the NHS required a method to more efficiently engage with both employees and patients. Wirefast was tasked with streamlining internal work flow processes: notifications of shift covers, alerting nurses and doctors of emergency situations and notifications to patients of appointments – allowing better interaction with local health authorities.

Zara

Zara implemented Wirefast’s Text to Speech service and now sends automated updates on stock requests, in-store ordering and offers to their customer base.

Ikea

IKEA implemented Wirefast’s Text to Speech service and now sends automated updates to customers with regard to orders and deliveries, providing high visibility of progress. The implementation of our solution has eliminated long waits and increased customer satisfaction.

Investec

By linking their interfaces with Wirefast’s Text to Speech solution Investec are able to send account balances directly to customers’ landlines or mobile handsets. This enables Investec to be proactive in customer service and affords customers the ability to track account balances easily.

Google

By linking their interfaces with Wirefast’s Text to Speech solution, Google are able to send online authorisation codes directly to the customer’s landline or mobile handset.